Understand what happens if a user is deactivated, or removed from an organization

If you are an Account Administrator and you deactivate a user, the below-automated actions will be triggered depending on the user's role.

Members

1. The member will be immediately logged out and will not be able to re-access the organization unless the following actions are performed:
   • The deactivated member adds his/her credit card to become an Account Administrator.
     • Note: the system will send a link in an email to validate that the email address is still active, prior to allowing the deactivated member to become an Account Administrator. As a result, if the member is no longer employed, it is advised that you deactivate the member only after their email access has been terminated in order to avoid any issues.
   • You or another Account Administrator adds the deactivated member as an active member under their account.
2. The member will receive an email notifying them that they were deactivated

Guests

1. The guest will be immediately logged out and will not be able to re-access the organization unless the following actions are performed:
   • You or another Account Administrator adds the deactivated guest under their account.
2. The guest will receive an email notifying them that they were deactivated

Once a user is deactivated, you'll still see the user's avatar throughout the site as they can always be re-activated. However, rest assured that they cannot access the app unless they are re-activated by you or another Account Administrator in your organization. As a result, we advise that you make sure they are removed from all projects and their tasks are reassigned.